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Vol. 6 No. 1 (1999): (January-June)
Vol. 6 No. 1 (1999): (January-June)
ISSN: 0719-0816
Vol. 6 No. 1 (1999)
Open Access
Peer reviewed
Articles
The consumer protection movement and the effects of Law 19.496
Miguel Mendoza H.
10.5354/0719-0816.1999.56742
Jun 1999
The contents review the evolution of the consumers' protection movement in Chile and over the wor...
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Articles
Estimation of the Temporal Structure of Interest Rates in Chile, 1994-1997
Sergio Zúñiga, Karla Soria
10.5354/0719-0816.1999.56744
Jun 1999
In this paper we empirically estimate the structure of the interest rates in Chile by using Nelso...
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Articles
The role of expectations and desires in customer satisfaction: a structural equation modeling application
Sergio Olavarrieta, Alejandra Gutiérrez, Aracelly Zárate
10.5354/0719-0816.1999.56745
Jun 1999
Recent studies in the US and other developed countries have demonstrated that customer satisfacti...
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