An empirical study is presented on the relationship existing between the personnel management skills of the supervisors in a firm and the quality of the internal services afforded by the units under their supervision. The empirical evidence found in the study supports the hypothesis that personnel management abilities constitute a determinant of internal services quality. An analysis is also performed aiming at defining which personnel management abilities have a higher predictive capacity in connection with internal service quality.
Keywords:
Personnel management skills, Quality of internal services, Social recognition
Raineri Bernain, A., & Fuchs Baranski, C. (1995). Personal management skills as a determinant of quality in internal service. Estudios De Administración, 2(1), 1–25. https://doi.org/10.5354/0719-0816.1995.56693
